韓國退團退費 從優、從寬 – 中時電子報
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韓國退團退費 從優、從寬
2015年06月09日 04:10
中國時報
蔡偉祺、洪欣慈/台北報導
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韓國MERS疫情一發不可收拾,國內旅行社韓國團幾乎都被打掛,消費者不是轉團,就是退費,業者研判,韓國線業績約掉9成。消保會昨要求韓國團退團,除必要費用,旅客最多只要補償給旅行社5%費用,但多數旅行社都提供更優惠的做法,易遊網不僅全額退費,轉團還提供最多2000元折扣。行政院消保處昨與交通部觀光局等相關單位協調,即日起赴韓解約退費改依國外旅遊定型化契約範本第28條之1辦理,即旅客補償旅行社已支付必要費用及不超過5%旅遊費用後,剩餘款項旅行社均須退還,從優、從寬保障消費者權益。
韓國退團退費 從優、從寬 - 中時電子報
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韓國退團退費 從優、從寬
2015年06月09日 04:10
中國時報
蔡偉祺、洪欣慈/台北報導
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韓國MERS疫情一發不可收拾,國內旅行社韓國團幾乎都被打掛,消費者不是轉團,就是退費,業者研判,韓國線業績約掉9成。消保會昨要求韓國團退團,除必要費用,旅客最多只要補償給旅行社5%費用,但多數旅行社都提供更優惠的做法,易遊網不僅全額退費,轉團還提供最多2000元折扣。行政院消保處昨與交通部觀光局等相關單位協調,即日起赴韓解約退費改依國外旅遊定型化契約範本第28條之1辦理,即旅客補償旅行社已支付必要費用及不超過5%旅遊費用後,剩餘款項旅行社均須退還,從優、從寬保障消費者權益。
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消保處昨特別邀集觀光局、民航局、疾管署、旅行公會全國聯合會及中華民國旅行業品質保障協會開會,協議從優退費方式。消保處參議王淑慧表示,若依原方法、第27條方式辦理對旅客較有利,旅行社應以則優辦理退費,舉例來說,原預計7月份出團,距離目前1個月,依旅遊契約第27條旅行社應退還9成費用,可能較扣除機票、當地住宿等必要支出後更多,旅行社便須以此辦理退費。韓國觀光被MERS打趴,連帶也影響航空公司航班載客率,華航和長榮都宣布將針對韓國航線減班和調整機型,華航從每周42航班減為27班,幅度超過3成5;長榮則減5班,且原訂7月2日開航的台中首爾航線,也延後至10月25日開航。另外,外籍航空公司已有德威和韓亞航同意退票。行政院消保會參議王淑慧表示,華航、長榮、復興、華信等4家國籍航空,6月5日前已開票的赴韓機票,不論個人、旅行社代訂,在6月12日前可全額退還免手續費的購票金額,若疫情持續擴大,民航局需協調延長退費期限;外籍航空部分,因受限總公司統一作法,尚未同意全額退票免手續費,但已請民航局積極協調,盡量比照國籍航空或以有利於消費者作法辦理。民航局表示,現飛台韓航線的外籍航空公司有9家,其中,韓亞航已同意比照國籍航空公司退費方式,德威航空也同意退票,但會依照票種不同,收取手續費。大韓、釜山、易斯達、濟州、國泰、泰國和酷航等7家航空公司,則仍等待總公司回覆,現仍依原開立票的使用規則辦理。,